You have 14 days from receipt of your order to request a return. The return is your right and it will always be accepted if you proceed with your request following these steps.

• We cannot substitute the items but only REFUND them, If you need substitutions please make a return and then please place a NEW order on the website
• Our return policy only allows a refund of the returned items.
• You can make a single return request for each order.
• The shipment costs for the return will be on our charge only if the return is carried out in accordance with the following procedure.

How to make a return

To request your return, login to the website and go to MY ACCOUNT. If you forgot your password please make the "Remind Password" process.

If you buy as a guest, you can request a return on the REQUEST A RETURN section. Please insert the requested data and follow the instruction.

Returns procedure

• Go to ORDERS HISTORY and click "REQUEST RETURN" next to the order you want to return. (Please Note: the "REQUEST RETURN" button normally appears 3 days after the order is placed, and disappears automatically on expiry of the 14 days term in which you can return the goods)
• Select the items you want to return and complete the procedure.
• After submitting your return request you will receive an automatic confirmation E-MAIL where you will find:
  • A RETURN CODE associated with your order (e.g. RL1234).
  • Two SHIPPING LABELS in the body of the e-mail to be printed and cut out along the dotted lines.
• PRINT the e-mail containing the shipping labels received; place a label inside the parcel and attach the other one on the outside.
• Stick the DHL EXPRESS LABEL with BARCODE, that you find inside the parcel, on the outside of the parcel along with FORM 1. ONLY in case you also have received in your parcel the WAYBILL DOC sheet, hand it to the courier upon pick-up
• CONTACT the DHL EXPRESS courier through the link in the email to schedule your pickup.

After verification of the integrity of the product (as per General Conditions of Contract), the cost of the item/s will be refunded, while shipping costs will be retained by FFW S.R.L..